Shipping policy

Authentic Threads × Bosta — Shipping & Delivery Policy

At Authentic Threads, we are committed to delivering your pieces swiftly, safely, and seamlessly. To ensure the highest standard of logistics and customer service, we have partnered exclusively with Bosta, a leading courier and fulfillment partner.

Below, you will find everything you need to know about how your order is processed, shipped, and delivered to your doorstep.

1. Order Processing & Dispatch

  • Processing Time: All orders are carefully prepared and packed within                3-5 business days following order confirmation.

  • Dispatch Notification: As soon as your order is handed over to Bosta, you will receive an SMS and an email containing your official tracking link and estimated delivery schedule.

2. Shipping Rates & Delivery Timelines

Delivery timelines and fees depend on your location. Standard delivery timeframes apply once your package has been handed over to Bosta:

Region / Destination Estimated Delivery Time Standard Shipping Fee
Greater Cairo & Giza 2–4 Business Days Standard Local Rate
Alexandria & Canal Cities 3–5 Business Days Standard Regional Rate
Delta & Upper Egypt 3–5 Business Days Extended Regional Rate

3. Real-Time Tracking & Bosta App

With Bosta’s smart logistics network, staying updated on your delivery is simple:

  • Live Tracking: You can track your package in real-time using the tracking link sent via SMS/Email or directly through the Bosta Mobile App.

  • Flexible Scheduling: Need to change your delivery time or address? You can update your delivery preferences or reschedule directly via Bosta's tracking portal before the courier arrives.

4. Cash on Delivery (COD) & Open Box Inspection

  • Payment Methods: We accept both prepaid online orders Via InstaPay: 01069262275 and Cash on Delivery (COD) powered by Bosta.

  • Package Inspection: For your peace of mind, Bosta couriers allow you to inspect the exterior condition of your package upon arrival. (Note: For security and policy reasons, individual items inside sealed garment packages cannot be tried on prior to completing delivery/payment. If a size adjustment is needed, please refer to our Return Policy).

5. Delivery Attempts & Failed Deliveries

Bosta will attempt delivery up to 3 times.

  • If you are unavailable during the initial attempt, the courier will reach out via phone/SMS to schedule a retry.

  • If all delivery attempts fail or the order is uncollected within 5 business days, the shipment will return to our distribution center, and standard return shipping fees may apply.

6. Need Assistance?

If you have any questions regarding your shipment, address updates, or delivery status, please contact us or Bosta directly:

  • Authentic Threads Concierge: Contact us via our official social media channels or web portal with your Order Number.

  • Bosta Customer Support: Track or manage your shipment directly at bosta.co or via the Bosta Mobile App.

Authentic Threads — Be You. Be Authentic.